Performance, measurement and accountability are high priorities on any organisations agenda. The unintended consequences of using targets and KPI’s as measures in complex systems are becoming well recognised.
After engaging in relatively traditional research and evaluation for the past decade, learning about SenseMaker®, a tool and methodology developed by Cognitive Edge, and its complement, the Cynefin framework, involved a significant paradigm shift. Paradigm shifts involve more than a change in thinking. They’re an emotional, gut-level experience.